Refund and Returns Policy

Effective Date: October 8, 2026

At VeriSync Designs, we are committed to providing professional, high-quality graphic design services that meet our customers’ agreed project requirements. We value customer satisfaction, transparent communication, and fair business practices.

This Refund and Returns Policy explains the conditions under which customers may request cancellations, refunds, revisions, or corrections for services purchased through our website.

Website: https://design.verisyncsolutionsllc.us/

Because our services involve customized digital design work rather than physical products, refunds and returns are handled according to the stage of project completion, the services performed, and applicable consumer protection laws.

1. Nature of Our Services

VeriSync Designs specializes in customized digital graphic design services, including:

• Custom Logo Design

• Brand Identity and Business Branding

• Social Media Graphic Design

• Flyer and Brochure Design

• Product Packaging and Label Design

• Other custom digital graphic design services

All services are created according to the customer’s requirements and delivered electronically.

We do not sell or ship physical products under these services. Consequently, physical returns, shipping returns, and product exchanges are not applicable.

2. Refund Eligibility

Refund eligibility depends on the status of the purchased service and the amount of work already completed.

We evaluate refund requests based on the following circumstances:

Before Work Begins

Customers may request a full refund if they cancel their order before our design team has started work on the project.

After Work Has Started

If design work has already begun, customers may request cancellation. Any eligible refund will be determined based on the portion of the service completed, work performed, and reasonable costs already incurred.

We will explain any applicable deductions when responding to the cancellation request.

After Initial Design Concepts Are Delivered

If initial concepts or design drafts have been delivered, a full refund is generally not available solely because the customer changes their preferences or decides not to proceed.

However, partial refunds or other appropriate remedies may be considered based on the circumstances, the work completed, and applicable law.

After Final Approval and Delivery

Once the customer has approved the final design and received the agreed digital files, refunds are generally unavailable for a change of mind.

This does not affect any rights or remedies available under applicable consumer protection laws or in cases involving a failure to provide the agreed services.

3. Order Cancellation Policy

Customers who wish to cancel an order should contact our support team as soon as possible.

Email: design@verisyncsolutionsllc.us
Phone: +1 (302) 200-4229

Please include:

• Full name

• Order number

• Email address used during checkout

• Service purchased

• Reason for cancellation

Once a cancellation request is received, we will review the project status and communicate the available options.

Submitting a cancellation request does not automatically guarantee a full refund if services have already been performed.

No cancellation fee will be charged merely for requesting cancellation. Any eligible refund adjustment will relate to work performed or reasonable project costs, as permitted by law.

4. Refunds for Unstarted Projects

Customers are eligible for a full refund if:

• Payment has been completed.

• A cancellation request is received before design work begins.

• No project-specific creative work has been performed.

• The order has not otherwise been fulfilled.

After verifying these conditions, we will arrange a refund to the original payment method.

We will not deduct a general administrative or cancellation fee from an eligible full refund.

5. Refunds for Partially Completed Projects

If a customer cancels after design work has started, we will review:

• The stage of project completion

• Initial concepts or drafts already prepared

• Revision work already completed

• Project-specific expenses incurred

• The remaining services that have not been performed

Where appropriate, a partial refund may be offered for the unperformed portion of the service.

We will communicate the refund determination and explanation to the customer before closing the cancellation request.

Any mandatory refund rights under applicable law will take precedence over this policy.

6. Refunds After Final Delivery

Once a project has been completed, approved, and delivered, the service is generally considered fulfilled.

Refunds are not ordinarily provided solely because:

• A customer changes their personal design preferences.

• The customer no longer needs the completed design.

• The customer’s business plans change.

• The customer decides to use another design provider.

• The customer requests additional work outside the purchased package.

However, customers may contact us if the delivered files are defective, incomplete, materially inconsistent with the agreed project requirements, or cannot reasonably be used for their intended agreed purpose.

We will review legitimate concerns and provide an appropriate resolution, which may include correction, replacement files, additional eligible revisions, or a refund where required or appropriate.

7. Design Revisions and Customer Satisfaction

Our graphic design packages include a specified number of revision rounds, as described on each product page.

Revisions allow customers to request reasonable adjustments to the agreed design concept.

These may include:

• Color adjustments

• Text corrections

• Typography changes

• Layout improvements

• Minor design refinements

• Other adjustments within the original project scope

Requests that substantially change the original design brief or require entirely new concepts may be treated as additional work.

Where additional fees apply, we will provide a quotation and obtain customer approval before proceeding.

If a design contains an error introduced by VeriSync Designs or does not conform to the agreed specifications, we will evaluate and correct the issue without charging for an additional revision, where appropriate.

8. Service Delivery and Fulfillment

All purchased design services are delivered digitally.

After successful payment and receipt of the necessary project information, our team reviews the customer’s requirements and begins the applicable design process.

Depending on the service, delivery may include:

• PNG image files

• JPG image files

• PDF design documents

• SVG vector graphics

• Print-ready digital artwork

• Other file formats expressly included in the purchased package

Completed files may be delivered through email, a secure download link, or another agreed electronic method.

Estimated initial design timelines are displayed on the relevant service pages or communicated during the order process.

Project timelines may be affected by incomplete information, customer response delays, revisions, technical difficulties, or other circumstances beyond our reasonable control.

No physical products are shipped.

9. Delayed or Undelivered Services

We make reasonable efforts to complete and deliver projects within their communicated timelines.

If a project experiences a significant delay, we will attempt to notify the customer and provide an updated delivery estimate.

Customers may contact us if:

• Their project has not started within the communicated timeframe.

• They have not received an expected update.

• The estimated delivery period has been substantially exceeded.

• The agreed service cannot be completed.

If we are unable to provide a purchased service, customers will be eligible for an appropriate refund, including a full refund where no agreed service has been provided.

Where applicable law provides additional cancellation or refund rights for delayed or undelivered services, those rights will be honored.

10. Incorrect, Incomplete, or Defective Digital Files

If delivered files are corrupted, incomplete, inaccessible, or do not match the agreed specifications, customers should notify us promptly.

Please provide:

• Order number

• Description of the issue

• Relevant screenshots, where useful

• Details of the affected files

We will review the issue and, where appropriate, provide corrected or replacement files at no additional charge.

If a material delivery issue cannot be resolved, we will evaluate an appropriate refund or other remedy in accordance with applicable law.

11. Customer Responsibilities

Customers are responsible for providing accurate project information and communicating their requirements clearly.

This includes supplying:

• Correct business or brand names

• Accurate contact information

• Approved text and marketing content

• Design references and preferences

• Required images and branding materials

• Accurate product and packaging specifications

Customers should review design proofs carefully and identify corrections before final approval.

VeriSync Designs is not responsible for inaccuracies originating from customer-supplied information that were not identified and corrected during the design review process, except as otherwise required by law.

Customers are also responsible for ensuring they have the necessary rights to use materials provided for their projects.

12. Non-Refundable Additional Services

Certain separately quoted work may involve project-specific costs or completed creative work.

Examples may include:

• Additional completed design concepts

• Extra revision rounds

• Rush design services already performed

• Separately purchased third-party assets or licenses

• Additional formats or deliverables already prepared

• Completed work outside the original project scope

Refund eligibility for these items depends on the amount of work performed, applicable licensing restrictions, the terms communicated before purchase, and applicable law.

We will not classify an entire order as non-refundable merely because it contains customized services.

13. Duplicate or Unauthorized Transactions

If a customer believes they were charged incorrectly, charged more than once, or subjected to an unauthorized transaction, they should contact us promptly.

Email: design@verisyncsolutionsllc.us

Please provide the relevant order details and a description of the issue.

We will investigate the transaction and take appropriate action.

Confirmed duplicate charges will be refunded.

For suspected unauthorized payments, we may request reasonable verification to protect customers and prevent fraud.

Customers retain their rights to contact their financial institution or payment provider concerning unauthorized transactions and billing disputes.

14. Refund Request Procedure

To request a refund, customers should follow these steps:

Step 1 — Contact Support

Send an email to design@verisyncsolutionsllc.us with the subject line “Refund Request – Order #[Order Number].”

Step 2 — Provide Order Details

Include your name, order number, purchase email, service purchased, and reason for requesting a refund.

Step 3 — Order Review

Our team will examine the order details, project status, completed work, and applicable refund conditions.

Step 4 — Refund Decision

We aim to provide an initial response within three business days and communicate our decision or any additional information needed as soon as reasonably possible.

Step 5 — Refund Processing

If a refund is approved, we will initiate the eligible amount through the original payment method, where available.

15. Refund Processing Time

Approved refunds are generally initiated within 5–10 business days after approval, unless a shorter timeframe is required by law.

The time required for funds to appear in a customer’s account depends on the payment provider, card issuer, and financial institution.

Additional processing time may be required by banks or payment networks.

If a refund does not appear after the expected processing period, customers may contact us for assistance.

Refunds will ordinarily be made to the original payment method unless a different method is legally required or agreed through an appropriately verified process.

16. Chargebacks and Billing Disputes

We encourage customers to contact our support team when they have questions about a charge or an order.

Our team will review payment concerns, investigate transaction records, and attempt to resolve legitimate complaints.

Customers retain all rights to dispute transactions through their bank, card issuer, or payment service provider.

Where a payment dispute occurs, we may provide relevant records, including:

• Order confirmation

• Transaction details

• Service description

• Customer communications

• Project progress records

• Design delivery confirmation

Information will be shared only as reasonably necessary and in accordance with applicable law and payment network requirements.

Nothing in this policy limits a customer’s lawful chargeback or payment dispute rights.

17. Physical Returns and Exchanges

VeriSync Designs provides digital creative services.

We do not ship physical merchandise as part of the graphic design services described on our website.

Therefore:

• No physical return shipment is required.

• Return shipping labels are not applicable.

• Physical product exchanges are not available.

• Customers do not need to send digital files back to request an eligible refund.

Requests concerning digital design services are handled through our cancellation, correction, revision, and refund procedures.

18. Exceptions and Applicable Consumer Rights

This policy is intended to provide clear and fair refund procedures for our digital design services.

Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived.

Where applicable laws provide additional rights concerning nonperformance, misrepresentation, defective services, unauthorized transactions, or refunds, those legal protections will apply.

We reserve the right to evaluate exceptional circumstances individually and offer appropriate resolutions.

19. Changes to This Policy

We may update this Refund and Returns Policy to reflect changes in our services, operational procedures, or applicable legal requirements.

Revisions will be published on this page with an updated effective date.

Material changes will not retroactively alter the refund terms of an accepted purchase without appropriate agreement or lawful authority.

Customers are encouraged to review this policy before making a purchase.

20. Contact Information

If you have questions about cancellations, digital delivery, revisions, payment concerns, or refunds, please contact:

VeriSync Designs

24313 Zinfandel Ln #208
Lewes, DE 19958
United States

Email: design@verisyncsolutionsllc.us
Phone: +1 (302) 200-4229
Website: https://design.verisyncsolutionsllc.us/

Our team will review your inquiry and make reasonable efforts to provide a fair resolution.